Terms and Conditions

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

(2) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including republication on another website);
  • sell, rent or sub-license material from the website;
  • show any material from the website in public;
  • reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • edit or otherwise modify any material on the website; or
  • redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

Where content is specifically made available for redistribution, it may only be redistributed within your organisation.

(3) Acceptable use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

You must not use our website to transmit or send unsolicited commercial communications.

You must not use our website for any purposes related to marketing without our express written consent.

(4) Limited warranties

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(5) Limitations of liability

Nothing in these terms and conditions (or elsewhere on our website) will exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

Subject to this, our liability to you in relation to the use of our website or under or in connection with these terms and conditions, whether in contract, tort (including negligence) or otherwise, will be limited as follows:

  • to the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature;
  • we will not be liable for any consequential, indirect or special loss or damage;
  • we will not be liable for any loss of profit, income, revenue, anticipated savings, contracts, business, goodwill, reputation, data, or information;
  • we will not be liable for any loss or damage arising out of any event or events beyond our reasonable control;
  • Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

(6) Breaches of these terms and conditions

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

(7) Variation

We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

(8) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

(9) Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(10) Exclusion of third party rights

These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

(11) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(12) Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of England and Wales

(13) Accepted Currencies

Fine Fettle Feed accept GBP (£)

Refund Policy & Conditions of sale

All orders are dispatched within 24 hours of receipt Monday – Friday (except holidays) by Royal Mail 1st class post.  Large items are sent using a 24 - 48 hour Carrier service.(Except weekends & public holidays).

We have a non-quibble refund policy provided that goods are returned unopened and in good order, subject to the following:-

  a. An administration fee of £5.00 (+ credit card charges if applicable)  applies to all return orders, except where the wrong item was sent.

  b. Where an order is cancelled after it has been processed and payment taken the above a. applies.

  c.  Where an order is cancelled after it has been dispatched, the above a. applies and the cost of collecting, if  required by us, is payable by the customer.

  d.  Where an order is cancelled after it has been dispatched, the above a. applies and the cost of returning the item  payable by the customer.

If an item arrives damaged beyond use we will immediately arrange a replacement upon receipt of proof from the customer (e.g.this can be by way of photos taken by a phone camera.  This is required since we cannot claim from our couriers without proof).

Partial refunds are provided by mutual agreement in special circumstances. Please read this page thoroughly and print a copy for future reference.

If your animal or pet is ill always first seek the advice of your vet. None of our products are meant to replace medicines your vet has prescribed and we take no responsibility for the misuse of any of our products.

An Important Note – please read.

For clarity and in order to comply with regulatory requirements nothing on this website is intended to present our preparations as medicinal products. Please note that Fine Fettle Feed products are not licensed veterinary / medicinal products. They contain a variety of natural substances that are generally believed to have beneficial properties when used either alone or in certain combinations. This knowledge is almost entirely in the public domain and whilst our formulas are our intellectual property, like most natural products, they have no proprietary protection nor are we able to claim any. For this reason our website does not give details of the formulations or manufacturing processes. The products are marketed as aids in the maintenance of the general healthcare of horses and other animals, and we do not claim that they can treat or cure any medical condition. It is important that those people promoting Fine Fettle Feed products to the general public do not purport to be selling or supplying medicinal products, or products which are licensed by the Veterinary Medicines Directorate, since this would be an offence. Where such terms as antiseptic or similar words are used, these are to be read in their scientific and not their medical context. For example, a strong saline solution inhibits and kills bacteria but is not a medicine. Anaerobic bacteria are bacteria that can only live in the absence of oxygen; therefore, by introducing oxygen to their environment they can be killed or stopped. However, that is not a medicinal function, but a physical one that takes place all the time in the natural environment.

Similarly, in the same way that spectacles help focus poor eyesight but have no medicinal properties themselves; or walking sticks help people walk but have no medicinal properties themselves so, for example, our charcoal product simply acts on and through natural processes and assists the animal’s body to heal itself. Our products are made of non-medicinal substances that act as natural helpers in supporting and maintaining the immune system.


Happy Tummy™ charcoal has, of itself, no medicinal properties since it is completely inert and indigestible; it is not a medicine and simply acts to bind toxins to itself and pass them out of the system.

This is an explanation of the term adsorption. Placed here to dispel any notion that charcoal has any medical function. Adsorption is the binding of a chemical, virus, bacteria orprion, by intermolecular attraction, to a solid material such as active charcoal. This removes the said contaminant from the system and therefore denies it the ability to enter into chemical reactions in the system. Active charcoal then is a superb filter which of itself has no medicinal properties. Nor is it medicinal by function since once it has reached its adsorption capacity, it ceases to function. Also, it is chemically inert. It takes things out rather than reacting with them and is therefore passive. The main factor which militates in favour of active charcoal as a super filter is its vast surface area. Because of the way it is structured (i.e. full of pores and crevices) a 1cm cube of active charcoal has an available surface area equal to about four tennis courts. Toxins can bind to all of this surface area.

None of our products contain mineral oils, jelly (e.g. petroleum jelly) or lanolin. We do not use any artificial ingredients, preservatives or chemicals, and our policy is to strive at all times to use only the best natural ingredients.

Making a Purchase

Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.

Please note – The cut off time for orders to be processed that day is 12noon – Monday to Friday. Orders received by us after this time will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day i.e. Monday with the exception of a bank holiday (UK).

Payment Method

1. We accept most major debit and credit cards on our website (not American Express).

2. Orders can be placed and payment taken over the telephone on 01600-712496.

3. We also accept cheques by post (use address on the website). Please state clearly what item you are ordering and include the delivery address.

Tax Charges

All prices are subject to VAT (where applicable) at the standard UK rate of 20%. No VAT is charged on zero rated goods of Happy Tummy &Happy Tummy Capsules, Fine Fettle Tonic and Full Spectrum.

Privacy Policy

Fine Fettle Feed does not disclose buyers' information to third parties. Data provided on this site is used to take and fulfill customer orders only, and from time to time to make you aware of our special offers or bargains.

Returns Policy

Goods sold on this website are supplied in good faith. If however you order the wrong item, are not completely satisfied with the items you receive, or simply want to return your goods*, you must arrange for them to be returned to us, and providing they are received by us in good condition (i.e. they are unopened and unused, and have been handled with reasonable care), we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 3 days of receiving delivery otherwise no claim will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged. (*See Conditions of Sale above).

Telephone customer services on 0800 612 7496. Your statutory rights remain unaffected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm